SMS Opt-In
SMS Opt-In (Service Updates by Text)
To receive scheduling and service update text messages from NexGen Comfort Services, text START to: (844) 459-6632
By texting START, you agree to receive customer care text messages from NexGen Comfort Services LLC related to your service request (appointment scheduling, confirmations, dispatch updates, estimates, invoices and payment links, and support) at the number you texted from. Message frequency varies. Message & data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. Information will not be shared with third parties for marketing or promotional purposes.
Opting in on our website
When you request an estimate at nexgencomfortservices.com/quote, you can check an optional box to receive text messages about your estimate and appointments. The box is not checked for you, and leaving it unchecked does not affect your estimate. The consent language next to the box reads:
Yes, text me about my estimate and appointments. I agree to receive customer care text messages from NexGen Comfort Services at the number provided, including appointment scheduling, confirmations, technician updates, and service follow-ups. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.
Opting in by phone or in person
NexGen Comfort Services LLC also collects opt-in verbally from customers, either in person or over a phone call when the customer calls our office. When a customer provides a phone number, our staff ask whether the customer would like to receive text messages about billing, appointment reminders, dispatch notifications, and job completion follow-ups. Before the customer agrees, staff tell the customer that “message and data rates may apply,” that “message frequency may vary,” and that they can “text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent.” Customers are also told that their phone number will not be shared with third parties for marketing or promotional purposes. We may send a text asking the customer to confirm by replying START or YES.
Optional: promotions
If you want to receive promotional texts (membership offers, discounts, and specials), you must opt in separately where offered. Promotional consent is optional and not required for service.