Privacy Policy

Effective date: September 24, 2026 · Last updated: September 24, 2026

This Privacy Policy explains how NexGen Comfort Services LLC (“NexGen,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit nexgencomfortservices.com, request an estimate, schedule or receive heating and air conditioning service, join a Comfort Plan membership, apply for a job, or communicate with us by phone, email, or text message.

The short version

• We use your information to give you estimates, schedule and perform service, bill you, and support you.
• We do not sell your personal information.
• We never share your mobile number or text-message consent with anyone for their marketing.
• You can stop text messages at any time by replying STOP.

1. Information we collect

Information you give us

• Contact details: name, service address, phone number, and email address.
• Service details: the service you need, information about your home and HVAC equipment (such as system type, age, model and serial numbers), photos of your equipment, appointment preferences, and notes about your request.
• Payment information: payments are processed by our payment processors. We do not store full card numbers on our systems; we keep records such as the amount paid, date, and the last four digits of the card.
• Membership information: your Comfort Plan, billing schedule, and the terms you accepted when you enrolled.
• Job applications: if you apply to work with us, the information in your application, such as your work history and contact details.
• Communications: the content of calls, emails, and text messages you exchange with us. Calls to our office may be recorded for quality and training.

Information collected automatically

• When you visit our website, our hosting provider automatically records standard technical information such as your IP address, browser type, and the pages requested, for security and to operate the site.
• Our online quote form uses a bot-protection service that may check your browser to confirm a real person is submitting the form.
• Some pages include embedded services from other companies, such as a Google Map or an online scheduling window. Those companies may collect information under their own privacy policies.
• We do not use advertising cookies on our website.

Information from other sources

• Lead and referral sources you contact first, such as Google Local Services Ads, retail installation programs, and home warranty companies that send us your service request.
• Equipment manufacturers and distributors, for warranty registration and warranty claims.
• Public reviews you post about us, for example on Google.

2. How we use your information

• To prepare estimates and respond to your requests.
• To schedule appointments, dispatch technicians, and perform, document, and follow up on service.
• To bill you, process payments, and manage memberships and renewals.
• To register equipment and process manufacturer and home warranty claims.
• To send service-related calls, emails, and text messages, such as appointment confirmations, technician “on the way” updates, estimates, invoices and payment links, and service follow-ups.
• To send promotional messages only where you have agreed to receive them, and to honor your choice to stop them.
• To improve our services, train our team, keep our systems secure, prevent fraud, and meet our legal, tax, and licensing obligations.

3. Text messaging (SMS)

If you opt in, we send customer care text messages about your service, such as appointment scheduling and confirmations, technician dispatch updates, estimates, invoices and payment links, and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to receive text messages is not a condition of purchase. Promotional text messages are sent only to customers who opt in to them separately.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Full program details, including how to opt in and out, are in our Text Messaging Policy.

4. How we share your information

We share personal information only as described below. We do not sell your personal information, and we do not share it with third parties for their own marketing.

• Service providers who work on our behalf and only as needed to provide their services to us, such as our field service and scheduling software, communications providers that deliver our calls, text messages, and emails, payment processors, accounting software, and website and cloud hosting providers. They may not use your information for their own purposes.
• Companies involved in your job, such as the equipment manufacturer or distributor (for warranty registration and claims), the home warranty company that referred your service request, or the financing company you choose to apply with.
• Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of our customers, employees, or others.
• Business transfers, if our business is sold or merged, in which case this policy continues to apply to your information.

The sharing described in this section never includes text messaging opt-in data or consent, which is not shared with any third party.

5. Google services

We connect our own Google Business Profile and Google Ads accounts to our internal systems so we can respond to reviews and to service requests you send us through Google, such as Google Local Services Ads. NexGen’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

6. How long we keep information

We keep customer and service records for as long as we provide service to you and afterward as needed for warranty, tax, licensing, and legal purposes. Job application information is kept as needed for hiring and as required by law. When information is no longer needed, we delete or de-identify it.

7. How we protect information

We use reasonable administrative, technical, and physical safeguards, including encrypted connections, access controls limited to staff who need the information, and audit logging. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

• Text messages: reply STOP to any message, or tell us in any reasonable way that you want texts to stop.
• Emails: use the unsubscribe link in promotional emails. We may still send service and billing emails.
• Access, correction, and deletion: contact us to ask what information we have about you, to correct it, or to delete it. We may keep information we are required to keep by law or for warranty records.

We will not discriminate against you for exercising any of these choices.

9. Children’s privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Material changes will not reduce your rights regarding information we already have without your consent.

11. Contact us

Questions about this policy or your information? Contact us: