Text Messaging Policy
Effective date: September 24, 2026 · Last updated: September 24, 2026
Text Messaging Policy (SMS Terms & Conditions)
- Program name: NexGen Comfort Services – Service Updates
- Company: NexGen Comfort Services LLC
- Texting number: (844) 459-6632
- Support: 903-394-6175 | support@nexgencomfortservices.com
What messages you will receive
If you opt in, we may send customer care text messages related to your service requests and account, including:
- Scheduling and appointment confirmations and reminders
- Technician dispatch / “on the way” updates
- Estimates and service coordination and support messages
- Invoices, payment links, and payment receipts
- Comfort Plan membership scheduling and renewal notices
- Job completion follow-ups, customer support, and requests to review your service
How to opt in
You can opt in by any of the following:
- Checking the text message consent box when you request an estimate on our website. The box is optional and is not checked for you.
- Texting START (or YES) to (844) 459-6632 after requesting service or after viewing our SMS opt-in instructions.
- Giving permission during a live conversation with our office, in person or by phone. Our staff read you the program details before you agree, and we may send a text asking you to confirm.
- Agreeing to texts about your membership when you enroll in a Comfort Plan.
Consent to receive text messages is not a condition of purchase. You can receive our services without agreeing to texts.
Message frequency
Message frequency varies based on your service request.
Costs
Message & data rates may apply. Check your mobile plan for details.
Opting out
Reply STOP at any time to unsubscribe. You can also reply END, CANCEL, QUIT, or UNSUBSCRIBE, or tell us in any reasonable way that you no longer want texts. You may receive a final confirmation message after opting out, and no further messages will be sent. To opt back in, reply START. If you opt out, you may miss appointment and scheduling updates by text; we will still contact you by phone or email about your service.
Help
Reply HELP for help, or contact us at 903-394-6175 or support@nexgencomfortservices.com.
Carriers
Carriers are not liable for delayed or undelivered messages.
Privacy
We do not sell your mobile number or share it with third parties for their marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy.
Optional promotional messages
Promotional messages (membership offers, discounts, and specials) are sent only to customers who opt in separately where offered. Promotional consent is optional and is not a condition of purchase.
Terms
Our Terms of Service also apply. We may update this policy from time to time; the current version is always posted on this page.